Return Eligibility
In order for a return to be eligible, it must meet the following conditions.
Timeframe
Customers may return items within 30 days from the date of purchase.
Condition
Items must be unused, in original packaging, and in the same condition as received.
Proof of Purchase
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
Duties & Taxes
Any applicable customs duties or taxes paid are non-refundable.
Shipping Charges
Shipping Charges: Original shipping charges are not refundable.
Note
Note: We do not accept returns from third parties, and returns are only applicable in the case where the purchase is made directly from our website.
Non-Returnable Items
The following items cannot be returned or exchanged:
Non-Resalable Condition Products
Items that are not in a resalable condition cannot be returned or exchanged.
Purchased From Other Retailers
We are unable to accept items purchased from other retailers. We can only accept returns and exchanges for orders placed directly through our website:
Gift Cards
We cannot accept returns or exchanges for gift cards.
Outlet & Final Sale Items (Unless Faulty)
All Outlet items are final sale, and as such, they cannot be returned or exchanged unless faulty.
Promotional Purchases May Be Eligible*
Items purchased as part of a promotion may be eligible for returns, subject to specific terms and conditions provided at the time of purchase. Please visit Promotion Terms & Conditions page for more information.
How To Return An Item (AU & NZ ONLY)
Checkout+ Package Protection
As of 26 June 2026, orders have the option to be protected by Checkout+, ensuring maximum security for your package from our doors to yours. If your order was placed before 26 June 2026, please contact our Customer Service team directly at info@vionicshoes.com.au to arrange your return or exchange, as the new process only applies to orders placed under the updated system.
To initiate a return, click here.
Return Shipping Instructions
If You Purchased Free Returns Coverage
- Start your return through our returns portal.
- Submit your return request for approval.
- Once your return is approved, a prepaid return shipping label will be emailed to the email address used when placing your order.
- Print the label, attach it to your package, and ship your item back.
If You Did Not Purchase Free Returns Coverage
- Start your return through our returns portal.
- Purchase a return shipping label directly through the portal.
- Your return label will be emailed to the email address used when placing your order.
- Print the label, attach it to your package, and ship your item back.
Please note that returns must be submitted through our returns portal before items are shipped back.
How To Return An Item (SINGAPORE)
To initiate a return or exchange:
- Contact us at 9386 4138 or email info@vionicshoes.com.au to organise your return.
- Repackage your merchandise in its original packaging and place the shoebox(es) inside a shipping carton or satchel.
- Contact our warehouse manager at 9386 4138 to arrange pickup of your parcel.
- Returns are typically processed within 5 working days from the time we receive your parcel.
Contact Information
For return or exchange assistance, please reach out to:
We’re here to help make your shopping experience easy and enjoyable!
Frequently Asked Questions
Are There Differences For Returning Or Exchanging Sale/Promotional Items?
Sale or promotional items may have different return conditions. Please check the product description or contact us for clarification. Please visit Promotion Terms & Conditions page for more information.
How Long Will It Take For Me To Receive My Refund?
Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.
Can I Return My Vionic Items That I Purchased Elsewhere?
We are unable to process returns or exchanges for items not purchased directly from our website. Please contact the original retailer directly.
Did I Purchase From One Of Your Authorised Retailers?
If you purchased from a Vionic authorised retailer, please process the return directly with the retailer according to the retailer's return policy.
A note about unauthorised retailers:
While some of our retailers are authorised to sell on Amazon, many are not. Vionic does NOT offer refunds or credit on products purchased from any unauthorised dealers. Vionic does NOT authorise any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.
What Happens To My Rewards Points?
Rewards Points will not be returned when processing refunds, unless the item has been returned under faulty circumstances.
Be Aware Of Scams
Unfortunately for our brand scam websites are an issue that has been ongoing for a little while now, where external businesses are duplicating our website and scamming customers. Scamwatch Australia has said there is nothing we can do as the brand owners, which is upsetting for us.
Our only website is vionicshoes.com.au and we recommend only purchasing from our site directly or from one of our authorized retailers. Purchasing from an unauthorized retailer may result in receiving a counterfeit product. These products may not provide the high quality standard found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.
If you do fall victim to one of these scam websites, our only advice is to contact the team at this link scamwatch.gov.au and report this website as a fraud/scam.
I Have More Questions...
For more answers to frequently asked questions visit our FAQ Page or Contact Us.